FAQ
We offer services similar to those found in a traditional doctor’s office, including physical examinations, laboratory services, and diagnostic testing such as x-rays, EKGs, ultrasounds, and more.
If you find it challenging to visit a doctor’s office, then our house call visits are likely covered similarly to a regular doctor’s office visit.
We accept most health plans, including Medicare Part B and the majority of replacement plans. Deductibles or co-payments for medical services are handled as they would be for an in-office physician visit. We also offer private pay options.
Patients are visited as medically necessary, based on our practitioner’s assessment and your care plan. You will be seen by one of our providers at least twice a year.
Our practitioners typically visit patients between 8:30 am and 4:30 pm, Monday through Friday.
Yes, we work alongside home health care nurses, occupational therapists, physical therapists, and more as integral parts of your comprehensive care plan.
Yes, you can. Smart Healthcare PA can serve as a secondary healthcare provider, with our practitioners keeping your doctor informed during your treatment. However, for certain Medicare replacement plans requiring a primary care provider to be named on the insurance card, our practitioner must be named as such for our services to be covered.
Smart Healthcare PA will assist in these transitions and can often continue providing care in these settings.
Policies
- All new patients must complete all required forms and consents without exception.
- Contact your pharmacy for maintenance medication refills; allow 48 hours for processing. For a 90-day prescription, notify your pharmacy.
- Allow ten business days for prior authorizations required by your insurance for testing or medications.
- For APRN or office assistant messages, please allow 24 hours for a return call. Messages left after 2pm will be returned the next business day.
- Any paperwork requested from our office may take up to seven business days to process.
- To access patient information through our Medical Records, contact the office. You must be on file as the patient or the patient’s responsible party and provide an email address.
- Dogs and other pets must be restrained prior to the practitioner’s visit.
Let’s Get In Touch
Contact us through our contact form and we’ll get back to you as soon as we can. Please bear in mind a reasonable reply time is necessary for our staff.